Communicate with clarity, confidence, and empathy — in any clinical context.
In the healthcare field, every word matters. A clear handover report, an objective explanation to a patient, or the accurate exchange of information in an emergency can be critical for saving lives and ensuring high-quality care.
This course was designed for all healthcare professionals who want to enhance their professional communication in clinical English through role-plays, practical simulations, and realistic exercises tailored to the healthcare environment. Designed and delivered by specialists in OET, IELTS, and Cambridge exams, alongside healthcare professionals with international clinical experience.
🕒Training Hours: 25 hours of live training with English teachers + 5 hours with a healthcare professional for clinical input
Prerequisite: all participants should have a B2 level of English language knowledge.
Important Note: This course requires a minimum number of participants. Before making a purchase, please contact us by email at info@verbalpoint.pt
Introductions & Patient Interaction
Introducing yourself and building rapport
Taking a patient's medical history
Giving & Receiving Information
Handover reports and the SBAR method
Describing symptoms and observations
Giving instructions to patients and caregivers
Emergency & Critical Situations
Responding to emergencies
Handling difficult patients and conflict resolution
Interdisciplinary Communication
Communicating with doctors and other healthcare professionals
Case discussions and ethical dilemmas
Workplace Scenarios
Telephone and virtual communication in nursing
Cultural sensitivity and patient-centred care
Final practice: case-based speaking activities
